Fire cleanup done to industry standards
Headquarters · Arrival within about 1 hour
Walla Walla, WA
- Walla Walla
- College Place
- Dayton
- Waitsburg
- Pendleton, OR
- Milton-Freewater, OR
- Touchet
- Weston, OR
24/7 Fire and Smoke Damage Restoration Services
Five Star Disaster Services repairs fire and smoke damage in homes, apartment buildings, stores, and offices across Walla Walla, the Tri-Cities, and Northeast Oregon. Flames burn through drywall and wood, and smoke coats nearly every surface with soot and leaves a hard-to-remove odor. We handle the whole job for your building and its contents, from soot cleanup and odor removal to the final rebuild.
Free inspection · We work directly with your insurance
Certified, Accredited, and Trusted Fire & Smoke Restoration Experts
- 4.8 out of 5 stars on Google 150+ Google reviews
Why Choose Five Star Disaster Services
A Certified Local Team for Fire and Smoke Damage
A fire can upend your life in minutes. Suddenly you’re dealing with a damaged home, an insurance claim, and maybe nowhere to stay, all at the same time. We take as much of that off your plate as we can. Our local team handles the restoration and rebuild, walks you through every step, and stays on the claim with your insurance carrier until it’s 100% settled.
Fire cleanup done to industry standards
Both Five Star and the technicians who clean your property are IICRC-certified, so your cleanup follows the restoration industry’s established standards, not guesswork. We’re also an EPA Lead-Safe Certified Firm. If your home was built before 1978, that means burned trim and painted drywall come out without spreading lead dust through the house your family will move back into.
You’re protected if anything goes wrong
We’re licensed in Washington (WA #FIVESSD870BS) and Oregon (CCB
#201493), and you can look up both before you hire us. We’re also bonded and insured on every job, so you’re covered if something goes wrong while we work on your property.Neighbors with a stake in doing it right
A local family owns and runs Five Star, and the crews who clean up after a fire live in the towns we serve. The people restoring your home are part of the community they’re working in.
How Fire & Smoke Restoration Works
Our Fire & Smoke Restoration Process
Our fire and smoke restoration follows six steps, from assessing the damage to rebuilding what was lost. Knowing what comes next makes a stressful process easier to plan around.
01
Emergency Response and Assessment
We answer 24/7 and get a crew to your property within one to two hours. We inspect every room, including the ones the fire never reached, and note where the fire burned, how far the soot spread, and which materials can be cleaned and which have to be replaced.
02
Board-Up and Stabilization
We board up broken windows, doors, and other openings so no one can get in. Then we move your belongings to a safe area, protecting them from further smoke and soot damage and from anything that could happen while we work.
03
Debris and Soot Removal
We haul out burned debris and charred building materials, then clean the soot and smoke film off the remaining walls, ceilings, and other surfaces. For charred framing in places like attics, we use dry ice blasting, which strips soot off wood without water or chemicals.
04
Odor Control
Clean surfaces aren’t enough if the smell stays. We remove smoke odor with HEPA air filtration, hydroxyl generators, and ozone, and we seal affected surfaces with an encapsulant.
05
Contents Cleaning
Next, we clean the furniture, dishes, decor, and other contents that smoke and soot reached. Carpet pad and upholstered furniture absorb smoke, so when the smoke was heavy, they sometimes can’t be saved.
06
Repairs and Rebuild
Our own reconstruction crew frames in new wood where the fire charred it, then hangs drywall and installs trim and flooring to replace what the fire and smoke ruined. Along the way, we give your adjuster the photos and itemized estimate the claim needs. The job is done when your home is fully restored and ready for you to move back in.
Need fire and smoke restoration in Walla Walla or the Tri-Cities? Call us now, 24/7.
Related Restoration Services
More Restoration Services From Five Star Disaster Services
A fire job can also call for moisture drying, mold removal, dry ice blasting, or reconstruction. All services we offer, along with sewage cleanup.
-
Water & Flood Restoration
Firefighting can leave water in wall cavities, insulation, and subfloor that won’t dry out on its own. We bring in air movers and dehumidifiers to dry those materials before any repairs start.
Get water damage help → -
Mold Removal
If wet drywall and wood aren’t dried in time after a fire, mold can grow inside the walls. Our mold crews remove that growth and clean the framing behind it before the walls are rebuilt.
Get mold removal help → -
Sewage Cleanup
Our sewage cleanup crews handle toilet overflows, shower and washing machine backups, and broken sewer lines in homes, businesses, and industrial buildings.
Get sewage cleanup help → -
Dry Ice Blasting
On fire jobs, dry ice blasting helps clear smoke odor out of the structure along with the soot. It works on concrete and metal as well as wood framing.
Request dry ice blasting → -
Construction & Remodeling
Rebuilding after a large fire can take several trades, and you won’t have to find, hire, or schedule any of them. Our construction team coordinates every subcontractor and orders the materials, so you deal with one company instead of juggling contractors while you’re recovering from a fire.
Start your rebuild →
Walla Walla and Tri-Cities Restoration Reviews
4.8 out of 5 stars
★★★★★
From 150+ Google reviews BBB A+ Accredited
Locations and service area
Fire Damage Restoration in Walla Walla, the Tri-Cities, and Northeast Oregon
Call the office closest to you any time, day or night. Our Walla Walla and Kennewick crews cover Southeast Washington and Northeast Oregon, including Pendleton, Hermiston, and Milton-Freewater.
Tri-Cities office · Arrival within about 2 hours
Kennewick and the Tri-Cities, WA
- Kennewick
- Pasco
- Richland
- West Richland
- Hermiston, OR
- Benton City
- Finley
- Burbank
Outside these towns? Call and ask. We also take jobs in Prescott, Lowden, Dixie, Irrigon, and Echo.
Walla Walla and Tri-Cities Fire and Smoke Damage Restoration FAQs
Why does smoke damage show up in rooms the fire never reached?
Smoke travels much farther than the fire itself. Even a small fire that stays in one room can push smoke through the air vents and into the attic.
When are walls and ceilings too far gone?
Walls and ceilings are too far gone when heat has damaged the drywall itself. Signs include charring, blistering, and board that has turned brittle or crumbly, which gypsum starts to do at about 176 degrees Fahrenheit. Drywall soaked when the fire was put out also has to come out if it doesn’t dry fully or its paper facing has torn. Drywall with only soot on it, and no heat or water damage, can often be cleaned instead.
What happens if fire restoration doesn’t start quickly?
Soot keeps causing damage after the fire is out, because it’s often acidic and reacts with the surfaces it sits on. Metal can start to rust within hours, walls can turn yellow, and wood floors and furniture can end up needing to be refinished. Porous materials left too long can discolor permanently, and soot gets harder to remove the longer it stays. Materials that could have been cleaned early may have to be replaced instead.
How long does fire and smoke restoration take?
Minor fire damage may take a few weeks to restore. Larger losses that need structural repairs can take several months. The timeline depends on how much work the job needs and how quickly your insurance company approves it.
What belongings can be restored?
Hard, nonporous items usually clean up well, including glass, ceramics, metal, and sealed wood. Clothing, bedding, and other fabrics can often be saved with specialized textile cleaning, and the sooner it starts, the better the results. Electronics count as damaged until they’re inspected and serviced, because smoke can leave acidic films that corrode their internal parts. Items that heat has melted, warped, or charred usually can’t be restored, and neither can items that would cost more to clean than to replace.
Why does a house still smell like smoke after it has been cleaned?
Some smoke residue ends up where surface cleaning can’t reach, such as insulation, wall cavities, and other porous materials. That trapped residue can give off odor again when temperature or humidity changes, so a house that smelled clean can smell smoky again on a hot summer day. Air fresheners and odor sprays only cover the smell for a while. Lasting odor removal depends on finding that residue and treating it at its source.
Not an emergency?
Request a free inspection
A project coordinator will follow up to schedule a visit. Damage happening right now? Skip the form and call.
Kennewick and Tri-Cities: (509) 404-0613 · Open 24/7
Tell us about your circumstances.
We will call you back the same day during business hours.